Customer Care
Shipping & Returns
📦
Free Shipping
Enjoy complimentary standard shipping on all orders over $80. Orders are processed within 1–2 business days, Monday through Friday. You will receive a shipping confirmation with tracking details once your order has dispatched.
Shipping Rates & Timeframes
| Method | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $6.95 |
| Expedited Shipping | 2–3 business days | $14.95 |
| Overnight | Next business day | $24.95 |
| Free Standard | 5–7 business days | Orders over $80 |
↩️
Easy Returns
We offer hassle-free 30-day returns on all unopened, unused products in original packaging. To initiate a return, email support@velara.com with your order number. Refunds are processed within 5–7 business days of receiving the returned item.
⚠️
Adverse Reaction Policy
If you experience an adverse reaction within 14 days of first use, contact us at support@velara.com. We'll issue a full refund or exchange, no return required. Your skin's health is our priority.