Frequently Asked Questions

Velara was founded by dermatologists and cosmetic scientists who refused to separate efficacy from luxury. Every formula is clinically tested, free from harmful chemicals, and designed to deliver visible results — typically within 7 days of consistent use.

Yes. All Velara products are dermatologist-tested specifically on sensitive skin types. Our formulas are free from synthetic fragrance, parabens, sulfates, and other common irritants. If you have a known allergy, please review the full ingredient list before purchasing.

Most customers report visible improvements within 7–14 days of consistent use. Deeper concerns like hyperpigmentation and fine lines typically show significant improvement within 4–6 weeks. For best results, use as directed every morning and evening.

We offer hassle-free 30-day returns on all unopened products. If you experience an adverse reaction within the first 14 days of use, please contact our customer care team at support@velara.com and we'll make it right.

Never. Velara is certified cruelty-free and we do not test any products or ingredients on animals at any stage of development, anywhere in our supply chain.

Store products at room temperature, away from direct sunlight and humidity. Most products do not require refrigeration but keeping serums and eye creams in a cool environment can enhance their sensorial experience.

Yes, we ship to over 40 countries worldwide. International shipping rates and delivery times vary by destination. All orders are shipped from our fulfillment center within 1–2 business days.

Take our Skin Quiz on the homepage for personalized recommendations based on your skin type and concerns. You can also reach out to our skincare consultants via live chat or email for a complimentary consultation.